Services

Revenue Cycle - Unbilled (DNFB) Solutions

Approach
To understand why DNFB is a problem, we review the complete revenue cycle process looking for issues that prevent a patient bill from being dropped on time with the correct information. Our methodology moves from identification of the root cause to implementation of remedial solutions:

• Slice and dice DNFB account balances to identify where the problems exist
• Analyze accounts in a DNFB status to determine the root cause for delay in billing
• Evaluate data input and process issues creating DNFB
• Determine areas in which improvement will have the greatest impact
• Recommend action items and initiatives to reduce the level of DNFB
• Manage the implementation and monitor progress.

Our methodology is data-driven using information and reports to drill down to identify the problem, uncover the root cause, recommend and implement solutions, and monitor results.

Deliverables
After analyzing the reasons accounts remain unbilled and determining the root cause, we create an action item report. Each item in the action report states an initiative to reduce DNFB and indicates priority based on:

• Impact on cash flow
• Impact on patient flow
• Level of effort required to implement the change
• Level of IS support needed

For each initiative to be implemented, we develop a detailed work plan, and work with the client’s team on the implementation and monitor the results.